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Spa Etiquette & FAQ's

We welcome your visit to Spa Lumina whether it is for a laser treatment, medical injectable, facial, massage, or other medi spa treatment. Our Barrie, Ontario, clients are our highest priority, so please review our policies and FAQs to prepare for your visit.

To inquire about any of the services at Spa Lumina, request your free consultation or give us a call at (705) 721-7775. Women and men visit our medi spa from Collingwood, Orillia, Newmarket, and other Central Ontario communities. We look forward to serving you!


Policies

Spa Reservations

Please book in advance so we may accommodate bookings at your convenience.


Preparing for Your Visit

For the relaxation of yourself and others, please be sure cell phones and/or pagers are switched off. We will provide all necessary robes and housecoats for treatments. We encourage you to wear open-toed sandals if you are having polish applied.


Cancellation Policy

For the consideration of others and your Esthetician, we ask that you provide at least 24-hours notice if canceling your appointment.


Arrival Time

If you are new to Spa Lumina, we ask that you arrive 15 minutes before your scheduled appointment time. You are welcome to come early to unwind and relax before your treatment. Late arrivals beyond 15 minutes may cause us to re-book your appointment.


Payment Options

Spa Lumina accepts Amex, Visa, MasterCard, Interac and cash. Prices are subject to change without notice. Prices do not include HST. Gratuities are not included, but if you feel you want to compliment your Service Provider, feel free to leave it with the receptionist.


Gift Certificates

Give the gift of Illumination at Spa Lumina!
Gift certificates are available in services or in dollar value.

All gift certificate sales are final and non refundable. Gift certificates are not replaceable if lost or stolen and should be treated as cash. Gift certificates can not be redeemed for cash except in accordance with applicable law. Gift certificates are subject to the expiration date, if any, set forth on the face of the certificate, except where prohibited by applicable law. These terms and conditions are subject to change without notice.


Am I obligated to buy a treatment once I book a consultation?
Are the treatments covered by OHIP?
Do the treatments really work?
How do I know what is a good laser?
How do I maintain my results? Will I need treatments again?
How do I prepare for the consultation?
How long is the consultation? What does it cost?
How much do the treatments cost?
What laser do you use?
Who does the treatments?
Why do I have to see the Doctor?
Why do I need multiple treatments?
Why is there such a variance in prices for laser treatments at the different businesses?
Why would I come to you for laser treatment when the salon has laser treatments as well?
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